Contact

Talk with Henry Schein about product, service, or documentation needs.

Share the product category, care setting, and documents your team needs to review. The response can be routed to product, clinical, service, or procurement support.

HQ

Commercial Support Desk

135 Medical Commerce Drive
Melville, NY 11747
United States

Hours

Support Coverage

Commercial desk: Mon-Fri, 8:00-18:00 ET
FSE escalation: 24/7 routing for active programs
Document requests: target 48 hours

For regulated medical products, the best first message is specific. Include the category you are evaluating, the care setting, whether the request is for procurement or clinical review, and which documents are required. Examples include IFU, UDI record, service assumptions, lot control notes, CE MDR statement, FDA 510(k) reference where applicable, storage requirements, and training materials. This helps the team avoid vague marketing replies and assemble a packet that can actually move through a buyer's internal process.

Two column form

Request the right packet the first time.

Use this form for dental equipment planning, diagnostic supply documentation, infection-control replenishment programs, service escalation, or GPO and DSO onboarding. Please avoid including protected health information. If a request involves a complaint or possible adverse event, state that clearly so the correct customer feedback process can be used.

  • Product names or product categories under review.
  • Care setting and number of sites.
  • Required compliance or purchasing documents.
  • Target timeline for committee review or rollout.